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Privacy Policy

Refund Policy

Overview:

At ONLINE IT SOLUTIONS LLC, we strive to ensure that our customers are completely satisfied with our products and services. However, we understand that there may be circumstances where you need to request a refund. This policy outlines the conditions under which refunds may be granted for online payments made via credit and debit cards on our website.

Refund Conditions:

  • Cancellation: If you wish to cancel a purchase before the service has been delivered or activated, you may be eligible for a full refund. Please contact us within 24 hours of your purchase to initiate a cancellation request.
  • Non-Delivery: In cases where service has not been delivered or activated due to technical issues or errors on our part, customers are entitled to a full refund. Please report non-delivery incidents within 7 days of the expected delivery date.
  • Service Issues: If the received service is defective or does not match the description on our website, you may request a refund or replacement. Please report such issues within 14 days of product receipt.
  • Service Dissatisfaction: If our provided service does not meet the quality standards promised on our website, customers may request a partial or full refund. Such requests should be made within 30 days of service commencement, accompanied by a detailed explanation of the dissatisfaction.

Refund Process:

  1. Request Submission: To request a refund, please contact our customer support team via email or phone, providing your order number, payment details, and the reason for the refund request.
  2. Review and Approval: Our team will review your request and may contact you for further information. Refund requests are generally processed within 1-3 business days, subject to the fulfillment of the conditions mentioned above.
  3. Refund Issuance: Approved refunds will be credited back to the original payment method used at the time of purchase. Please note that refund processing times may vary depending on your card issuer's policies.

Exceptions:

Please note that certain products and services may be non-refundable or subject to specific refund conditions, as stated at the time of purchase. Custom orders, digital products, or services already consumed may not be eligible for refunds.

Contact Information:

For any questions or concerns regarding our refund policy, please contact our customer support team at info@itsolutions.one

Policy Amendments:

ONLINE IT SOLUTIONS LLC reserves the right to modify or amend this refund policy at any time without prior notice. The latest version of the policy will always be available on our website.